About Surveys

A 360 evaluation is a technique used to gather information about an individual from all around them.  This is usually done through a survey.  The same survey is distributed to people with different relations to the individual.  For example, the feedback would come from subordinates, peers, and managers in the organizational hierarchy.  It is also common to obtain a self-assessment from the individual.  It is called a 360 Evaluation because the feedback comes from all-around the individual.

This is helpful because some individuals can be two-faced, and act and behave on one way to those above them, and completely different to those underneath them. With a 360 Evaluation, you can determine what different levels feel about the individual and get a better perspective of the whole picture.  Qualtrics surveys are great for doing 360-Evaluations and provide great reporting tools so you can easily understand what the feedback is saying.

By Scott M. Smith Ph.D.

Employee attitudes, burnout tendencies, passion factors, loyalty, workplace climate, and competitive intelligence are key indicators for employee satisfaction, retention and productivity.

Qualtrics employee tracking will increase employee satisfaction and reduce employee turnover, thereby strengthening your organization. Many companies waste their organizationís HR training and mentoring efforts because employees are dissatisfied and leave. Employee satisfaction can be identified, tracked and improved with timely and accurate survey information.

Key Measures in an Employee Satisfaction Survey

The front line employee is where company meets the customer. The front line is critical to your business. From the customer's perspective, your front line employees are your business. Your organization depends on their service quality, productivity and passion to meet the needs of your customers.

Employee satisfaction surveys help your front line employees to coming together to achieve productivity goals and to provide high quality customer service and help your company achieve excellence.

Employee Satisfaction measures will help craft effective people strategies using our powerful and unique management tools to track indicators of quality, dissatisfaction and customer turnover, and precede actual employee decisions by months. Qualtrics has the most powerful survey software in the world we can help you learn more.

Find Out How to Measure Employee Satisfaction

By conducting an employee satisfaction survey with Qualtrics, you'll gain valuable information from the people most important in your organization — and fast. The Qualtrics do-it-yourself online survey tools are supported by experts in the survey and HR industry. Our experts will help you determine how to best measure employee satisfaction and answer questions like:

Scott Smith is the founder of Qualtrics.com. He is the James Passey Professor of Marketing and Director of the Institute of Marketing at Brigham Young University. He received his Ph.D. in Marketing and Quantitative Methods from Pennsylvania State University.