About Surveys

A great way to visualize the satisfaction of your customers is by making a dashboard to display the results.  With xclesius, you can make a pretty cool dashboard that has drill-downs as well as some other neat components.  One reason these dashboards are perticular useful is because some managers and bosses might not understand certain statistics or cross-tabs, but they understand graphs and charts.  It makes communicating the results easy to understand.

We conducted our customer satisfaction survey through Qualtrics and from that we were easily able to load the data into excel.  Xcelsius is a program that takes the data from the excel book and gives you visuals.  At first, Xcelsius is kinda tough to figure out, but once you work with it a couple times, it you can become an expert and it really magnifies your findings.  And everyone who looks at the dashboard loves it.  You can really 'wow' people with a well put together dashboard.

This entry was posted by craigl on Friday, March 28th, 2008 at 11:24 am and is filed under Customer Satisfaction.